Phone (07) 336 56000 or 1300 738 082 (Australia-wide)

HelpDesk

Hours: Monday to Friday 8:00am - 10:00pm AEST, except national public holidays

              Saturday and Sunday 9:00am - 5:00pm AEST

Email: help@uqconnect.net

Fax: (07) 336 59153

Accounts

Hours: 8:00am - 5:00pm AEST, Monday to Friday, except national public holidays

Email: info@uqconnect.net

Fax: (07) 334 69015

Main Office (St Lucia)

Location: Student Union complex, Building 21B, University of Queensland, St Lucia campus (next door to the Red Room)

Postal Address: UQconnect, Student Union complex, Building 21B, University of Queensland, Brisbane  Qld  4072

UQ Ipswich

Phone: (07) 338 11230

Fax: (07) 338 11331

Location: UQ Ipswich campus, building 12 - room 308

Please use the courtesy phone on level 3 of building 12.

Hours: 8:00am - 4:00pm AEST, Monday to Friday, except national public holidays

UQ Gatton

Phone:  #50316 (Gatton Staff and Students internal)

             (07) 5460 1316 (Outside the UQ Phone system)

Fax: (07) 5460 1083

Location: UQ Gatton Campus J.K. Murray Library (Lower level)

Hours: 8:00am - 4:00pm AEST, Monday to Friday

Before you call us for technical support

• Please refer to the Boundaries of Support page to ensure you're calling about a supported application.  If the program you're calling about isn't listed on this page, we won't be able to offer you any support over the telephone.
• If the issue you're calling about occurred for the first time today, have you rebooted your computer?  You'd be surprised how many problems can be fixed by a simple reboot, so it's worth trying this before you contact the HelpDesk.
• Are you having problems with an internet connection or email account?  If so, you might find the answer in one of our troubleshooting sections.  Just click the appropriate link for further information: Dialup, ADSL, Email
• Have you referred to the appropriate guide for the application you're calling about?  You can find a host of information about our service on our Online HelpDesk page, so you may find the information you need is already available.
• If you can't find the answers you need online, and would like to contact us by phone, please make sure you're sitting in front of your computer (with your computer switched on) when you call.