Helpdesk » Iphone and ipod touch

Getting Started

iPhone OS 3.0 will be released on the 19th June 2009. You can install the update to your iPhone 3G using the latest version of iTunes (http://www.apple.com/itunes).

PLEASE NOTE: iPhone OS 3.0 includes a new auto-login feature for Wireless networks. This is causing the Safari web browser to be invoked whenever an iPhone attempts to connect to the UQconnect wireless network. This may be handy if you wish to browse the internet using Safari, however if you only wish to check your UQ email, the auto-login feature is not necessary and in fact becomes annoying. The problem does not exist for users the connect to the Eduroam wireless network, so if you regularly check your mail using UQconnect, you are encouraged to install the Eduroam profile which can be found on this site, and use Eduroam instead to check your email.

What You Need to use iPhone, you need:

  • A Mac or a PC with a USB 2.0 port and one of the following operating systems:
    • Mac OS X version 10.4.10 or later
    • Windows XP Home or Professional with Service Pack 2 or later
    • Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
  • Display resolution on your computer set to 1024 x 768 or higher
  • iTunes 8.0.2 or later, available at www.itunes.com/download
  • An iTunes Store account (for purchases from the iTunes Music Store or App Store)
  • An Internet connection for your computer (broadband recommended)

Registering your iPhone

Register iPhone:

  1. Download and install the latest version of iTunes from Apple or UQconnect HelpDesk downloads (quota free).
  2. Connect iPhone to a USB 2.0 port on your Mac or PC using the cable that came with iPhone.
  3. Follow the onscreen instructions in iTunes to register your iPhone

Tricks and Tips

Setup configuration links

In order to access and install these files, you need to connect to this website using the Safari web browser on your iPhone. You must be connected to your mobile phone carrier's 3G data network or a WIFI network in order to browse to the site using Safari.

The following iPhone Configuration files will configure your iPhone for access to the following services:

Click to install Install iPhone UQ Central Exchange Server Configuration File (UQ Staff Only) Install iPhone UQ Central Exchange (UQ Staff Only)

Please note: if you have existing contacts and calendar entries on the iPhone, they will be wiped when you install this profile. You need to manually add these existing entries on your iPhone to your Exchange calendar and contacts if you do not wish to lose them.

Click to install iPhone Eduroam Wireless Configuration File Install iPhone EduRoam Wireless
Click to install iPhone UQ VPN Access Configuration File (UQ Staff Only) Install iPhone UQ VPN Access

Follow the on-screen instructions to install the file, for the most part this simply involves entering in your UQ email address, username and password. Click Next to continue through each screen. Once you are finished click on Done.

You're iPhone will now be configured for the service you selected to install.