Helpdesk » Student » Email » Changing your email address

Email/ID address guidelines


Only the following formats are accepted.

Example name: Jonathan Scott Citizen

  • jonathan.citizen
  • jonathan.s.citizen
  • jon.citizen
  • j.citzen
  • jon.citizen
  • jon.s.citizen
  • j.s.citizen
  • js.citizen
  • scott.citizen
  • s.citizen
  • A dot (period) must prefix lastname
  • Email addresses must be based on your name in SInet
  • NO nicknames
  • NO firstname only
  • NO lastname only
  • NO Initalised last name

Email/ID addresses are subject to availability.

Before you request

  • Think carefully before requesting a change as a brand new account will be created and everything attached your current LIVE ID (Email, Spaces, Sky Drive etc) will be deleted.
  • As your existing account will be deleted, it is your responsibility to backup your Email, Spaces, Sky Drive etc. Again, this is your responsibility.
  • Requests for changes are not immediately processed. As such, you should redirect your current live ID to an alternative account as emails will still be sent your current @uqconnect.edu.au email address until your request has been processed.

Once the change has taken place, your existing Live ID will be DELETED. E-mails directed to this address will be returned to their sender.

Note: Your s1234567@student.uq.edu.au will be automatically redirected to your new account.

Email/ID changes can take 24-48hrs.

How to request

Call the ITS HelpDesk