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About UQconnect Email+ for Life

UQconnect Email+ for Life is being offered in collaboration with Microsoft, and is based on its Exchange Labs email service.

What is UQconnect Email+ for Life?

UQ is using Exchange Labs as the new Student Email system as from 1st Semester 2009.

It is Windows Live Mail with 10 GB quota instead of 5 GB. You also will not receive banner advertising etc.

Why did the University adopt Exchange Labs?

The migration of student email accounts to third-party providers is a big win for students and alumni.

It enables students to keep their email account after they graduate, something the University has wanted to offer for a long time, but has not had the resources to provide. Exchange Labs is also considerably more modern and user-friendly.

Moreover, because email is a core business for these providers, and because they serve vast numbers of users, they are much better able than UQ's email system to scale up to increased demand, and adjust to changes in load. That translates to more reliable, robust email for students and alumni.

What is my new UQconnect Email+ address?

Your new email address is automatically generated from your SiNet details as; firstname.lastnamexx@uqconnect.edu.au, where xx may be a number

This is also your Windows Live ID for Exchange Labs.

When will I begin receiving email in the new account?

Once you activate your account and accept the Terms & Conditions.

What if I don't agree to the Terms and Conditions?

You need to email help@its.uq.edu.au to have a redirection set to an external email account of your choice.

Note, if you do not agree to the T & C's you will not get a @uqconnect.edu.au email address and you can only forward your @student.uq.edu.au to another email provider.

How much mail quota do I have?

10GB

What is the attachment size limit?

20MB is the maximum allowable size for an attachment. However the practical limit is approximately 18MB.

Will my email be safe in UQconnect Email+?

Please read the information on safety & privacy at http://get.liveatedu.com/Education/Connect/Privacy/

Does checking/reading/downloading/sending my emails count towards my UQ download quota?

No. Your email and calendar will all be UQ quota free. Any other Windows Live applications will use download quota.

I don't like the new mail system can I go back to the old one?

No. Once you have activated the account, all new emails will be directed to Exchange Labs. This process is not reversible. However, you can opt to redirect/forward your mail to another email provider. See 'How do I setup redirection in Email+' in techinical section of this FAQ

Will my current @student.uq.edu.au email address still work?

Yes, Email sent to that address is redirected to your Email+ account.

Will my @student.uq.edu.au continue to work after I leave UQ?

Yes, your student account will turn into an email only account after you leave UQ and continue to redirect to your @uqconnect.edu.au address.

Can I have alternative @uqconnect.net.au email address (email alias) attached to my Email+ account?

Currently No. Policy on email alias's is still under development.

Setup

How to I activate my new Email+ account?

A step by step guide to help you activate your new Email+ account is available

How do I access my new email account?

Guides on how to do this are available here

What's my username for my Email+ account?

It is the same as your @uqconnect.edu.au email address.

It is also known as your Windows Live ID in exchange labs.

What's my password for Email+?

The first time you login to Email+, you will be prompted to set a password.

Your password should be different to your UQ SignIn password

How do I reset/change my Email+ password

See reset student email password guide

What's my email address?

Same as your Windows Live ID for exchange labs

Can I change my email address?

Yes, but there are limitations. See changing your email address

How can I configure my UQconnect Email+ account to work with email clients such as MS Outlook, Thunderbird, Entourage, etc?

Guides on how to do this are available here

Can I change the name that appears when I send an email?

Yes. You can modify account information (except your email address) see Changing your display name

Technical Support

Who do I contact for support?

Detailed information is available via the Exchange Labs FAQ page

Support can be also be requested via Windows Live support

I'm not using Internet Explorer 7. Will that affect the services available to me?

A full list of features and functionality can be found via Technet

NOTE: If you use Microsoft Windows it is highly recommended that you use Internet Explorer 7 with exchange labs for full functionality.

I've just switched to the new mail system and my mail count ('Unread' etc) in myUQ is not updating?

This feature unavailable with current version of Exchange Labs but will be returning as soon when the new version of Exchange Labs is available.

In Exchange Labs, can I create a 'reply to' address for my account?

No, Exchange Labs doesn't support 'reply to' addresses. A 'reply to' address is an e-mail address that you can use to direct replies for messages you send. By changing the "reply to" address on your account, you can direct replies to go to an e-mail address that's different from your sending address.

How to I setup redirection in Email+?

See how to setup redirection