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Prerequisites

  • To access Exchange Labs, you need the Windows Live ID that was given for use with Exchange Labs and your password. The Windows Live ID account is also your primary e-mail address and includes the name of the domain, for example, firstname.lastname@uqconnect.edu.au). To confirm that your username and password are valid go to: https://outlook.com
  • Internet connectivity recommended

Setup

Set up Mozilla Thunderbird for POP3 or IMAP4 access to Exchange Labs

  1. Open Mozilla Thunderbird. The Account Wizard will run the first time that you open Thunderbird. If the Internet Connection Wizard does not run when you first open Thunderbird, do the following:

    1. On the Tools menu, click Account Settings.
    2. On the Account Settings page, click Add Account.
  2. In the Account Wizard, on the New Account Setup page, select Email account, and then click Next or Continue.
  3. On the Identity page, in the Your Name box, enter the name that you want to appear in the "From" field of your outgoing messages and then, in the Email Address box, enter your e-mail address (This is yourfirstname.yourlastname@uqconnect.edu.au).

  4. On the Server Information page, select POP or IMAP, and then click Next or Continue. You might want to use IMAP4 because it supports more features.

    In the Incoming Server and Outgoing Server boxes, enter the appropriate server names, and then click Next or Continue.

    • POP3 server- 'pop.exchangelabs.com'
    • IMAP4 server- 'imap.exchangelabs.com' (recommneded)
    • SMTP server- 'smtp.exchangelabs.com'
  5. On the User Names page, enter your e-mail address (This is yourfirstname.yourlastname@uqconnect.edu.au)in the Incoming User Name and Outgoing User Name boxes, and then click Next or Continue.
  6. On the Account Name page, enter the name you want to use to refer to this e-mail account, and then click Next or Continue.

  7. On the Congratulations page, review your configurations, and then click Finish or Done to close the wizard.

    Note: After you complete this step, a reminder may tell you that you need to set up your connection to Exchange Labs to use SSL or TLS. You'll do this in the next step. Click OK.

  8. Set up Thunderbird to use SSL or TLS as required by Exchange Labs. Do the following:

    Note: Account Settings page doesn't open automatically, in Thunderbird, on the Tools menu, click Account Settings.

    1. In the navigation pane of Account Settings, select Outgoing Server (SMTP). On the Outgoing Server (SMTP) Settings page, select the Exchange Labs SMTP server, and then click Edit.
    2. Change the port number to '587'
    3. Under Security and Authentication, under Use secure connection, make sure that TLS, if available is selected, and then click OK.
    4. In the navigation pane of Account Settings, under your Exchange Labs configuration, select Server Settings.
    5. On the Server Settings page, under Security Settings, select SSL, and then click OK.
    6. In the Mail Server Password Required message box, type your password. If you want Thunderbird to remember your password, click Use Password Manager to Remember this password. If you're using IMAP, click OK. If you're using POP, proceed to the next step.
  9. If you are using POP3, under Server Settings, it's a good idea to select Leave messages on the server. This keeps a copy of the messages you retrieve to your local computer on the server. This also lets you access your messages from a different mail application such as Outlook Web Access.

Things to watch for

In some cases, if you've set up Thunderbird to use IMAP, there's one final step before you can send and receive e-mail. By default, Thunderbird looks on the server for a folder named "sent" to store messages you've sent. However, Exchange Labs uses a folder named "Sent Items". You need to set up Thunderbird to put messages that you've sent into the Sent Items folder on the Exchange server in Exchange Labs.

Note: Before you do the following, you need to log on to Exchange Labs using Thunderbird. To log on, click Get Mail in Thunderbird.

Set up Thunderbird to use the Sent Items folder in Exchange Labs

  1. In Thunderbird, on the Tools menu, click Account Settings.
  2. In the navigation pane of Account Settings, select Copies & Folders for your Exchange Labs account.
  3. In Copies & Folders in the right pane, under When sending messages, automatically, select Other. In the drop-down list, select your Exchange Labs user name, and then select Sent Items.
  4. Click OK.