Helpdesk » Student » Email » Windows mail

Prerequisites

  • To access Exchange Labs, you need the Windows Live ID that was given for use with Exchange Labs and your password. The Windows Live ID account is also your primary e-mail address and includes the name of the domain, for example, firstname.lastname@uqconnect.edu.au). To confirm that your username and password are valid go to: https://outlook.com
  • Internet connectivity recommended

Setup

  1. Start Windows Mail. The Internet Connection Wizard runs the first time it is opened. If the Internet Connection Wizard doesn't run when you first open the program, do the following:

    1. On the Tools menu, click Accounts.
    2. In the Internet Accounts dialog box, click Add.
    3. On the Select Account Type page, click E-mail Account, and then click Next.

  2. On the Your Name page, enter your full name in the Display name box.

  3. On the Internet E-mail Address page, enter your e-mail address (This is yourfirstname.yourlastname@uqconnect.edu.au) in the E-mail address box, and then click Next.

  4. On the Set up e-mail servers page, in the drop-down menu under Incoming e-mail server type, select IMAP or POP3. You might want to use IMAP because it supports more features. Do the following:

    1. Under Incoming mail (POP3 or IMAP) server, enter the 'imap.exchangelabs.com'. If you are using POP3, enter 'pop.exchangelabs.com'.
    2. Under Outgoing e-mail server (SMTP) name, enter smtp.exchangelabs.com.
    3. Select the check box next to Outgoing server requires authentication, and then click Next.

  5. On the Internet Mail Logon page, enter your e-mail address(This is yourfirstname.yourlastname@uqconnect.edu.au) and password. If you want Windows Mail to remember your password, select the check box next to Remember password. After you've entered this information, click Next.

  6. On the Congratulations page, select the one of the following check boxes, and then click Finish.

    • If you're using IMAP4, the check box text says Do not download my e-mail and folders at this time.
    • If you're using POP3, the check box text says Do not download my e-mail at this time.

  7. On the Internet Accounts page, under Mail, select the account you just set up to use Exchange Labs, and then click Properties.

    Note: To open the Internet Accounts page, on the Tools menu, click Accounts.

  8. On the Properties page for your account, click the Advanced tab, and do the following:

    1. Under Server Port Numbers, under Outgoing mail (SMTP), select the check box next to This server requires a secure connection (SSL).
    2. Change the port number to '587'
    3. Under Incoming mail (IMAP) or Incoming mail (POP3), select the check box next to This server requires a secure connection (SSL).
    4. If you're using POP3, it's a good idea to set up your client to keep a copy of the messages that you retrieve to your local computer on the server. To do this, under Delivery, click Leave a copy of messages on server. This lets you access your messages from a different mail program, such as Outlook Web Access.
    5. Click Apply, and then click OK.

  9. On the Internet Accounts page, click Close.

  10. If you're using IMAP4, a message appears that asks if you want to download folders from the mail server you added. Click Yes. Use the Windows Mail user interface to select which folders you want to synchronize between the server and your local computer, and then click OK.