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Windows/Mac

For Windows XP, Windows Vista, Windows 7 and Mac OSX (for Mac OSX 10.7 Lion please see below), please visit the following website vpn.uq.edu.au, login using your UQ username and password, and follow the prompts.

The website will automatically detect your operating system, and install the VPN client for you. If it stops at any point, look at the on screen prompts and follow the directions. If the automatic install fails, a download link will be displayed. Please download the client and manually install it. If you required assistance with this, please contact your IT support.

Note: If the 'connect to:' box is not filled in when the client is installed, please enter vpn.uq.edu.au in this box.

Mac OSX 10.7 Lion

To install the VPN on MacOSX 10.7 Lion, you can use the method stipulated above. However if you are having issues with this method, please try the alternate configuration by following the Mac OSX 10.7 alternate guide.

iPhone, iPad and iPod Touch

Click to install iPhone UQ VPN Access Configuration File (UQ Staff Only) Download for iPhone, iPad & iPod Touch
UQ Configuration file to be Downloaded directly from your iPhone, iPad or iPod Touch. (Note: You can only download this on your iPhone, iPad or iPod-Touch)

Linux

Download for Linux 32-bit and x86_64 (biarch)
Platform: see Cisco System Requirements
Version: v4.8.01.0640 | Filename: UQ-VPN-Linux-x86_64-4.8.02.0030-k9.tar.gz | File Size: 1.95 MB
(Note: For stability, you may wish to reduce the MTU size in /etc/vpnc/vpnc-script from 1412 to 1312.)

Other

UQ VPN Quick Configuration File (Right Click and use 'save target as' to download)
UQ Configuration file can be used on a existing Cisco installation. Download this file and use the 'IMPORT' option in the Cicso VPN client.
(Note: this DOES NOT update the Cicso software.)

FAQ/Troubleshooting

After the change made on the 25/05/11 can I continue to use my old VPN client
Yes, the old VPN client will continue to function after the 25/05/11, however the method of connection will be different.
After connecting to the VPN, I cannot access the Internet.
Please try closing your browser, disconnecting from the VPN, reconnecting to the VPN, then opening your browser.
When trying to connect to the VPN I receive an error
Please try rebooting your computer, uninstalling and reinstalling the VPN client, and checking your username and password are correct.
Is the VPN client available for my operating system?

The list of available VPN clients are located above, if your operating system is not there, please use a Cisco client available for your system, and import the quick configuration file availalable at the under the 'Other' heading above.

While connected to the VPN from home do I need to follow the UQ internet code of practice?

Yes, any sites or resources accessed whilst connected to the VPN must comply with the UQ internet code of practice. It is recommended that users only connect to the VPN service while they are accessing resources on the UQ network that are not accessible by other means.

Will connecting to the VPN and accessing the internet from home use up my quota?

Yes, any sites or resources accessed whilst connected to the VPN will use up both your home internet quota, and you UQ allocated quota. It is recommended that users only connect to the VPN service while they are accessing resources on the UQ network that are not accessible by other means.

Do I need to connect to the VPN to access ejournals?

Yes

Why can't I access my home printer/server/other resource while I'm connected to the VPN?

The VPN service does not support split tunnelling. This means that while connected to the VPN, all traffic is sent via the VPN tunnel. The exceptions to this are traffic destined for the following networks: 192.168.0.*, 192.168.1.*, and 10.0.0.*. If you are having trouble access home netowrk devices, you should check that your home network range matches one of the above networks. If you require assistance with altering networking details for your home network, you should consult with the person that set this up for you.