Why ADSL Broadband?
	ADSL Line Checker
	Business Rules for UQDSL Accounts
	UQconnect Speedtest

Our exciting Broadband Plus (aDSL2+) plans have arrived!

Inclusions

	Dial-up Back up A back-up dial-up connection with ADSL so you can still access the Internet when you are out of the house. Includes 100MB download (can buy more) and a national number.
	Mailboxes You receive 1 primary email account and up to 10 FreEmails.
	Disk Space 50MB of online Disk Space that can be used for files or a basic website.

NB. The APPLY NOW button allows you to apply for a new service or upgrade your existing service.

Please contact UQconnect on 07 3365 6000 or 1300 738 082 (Australia-wide) if you require any assistance.

About the UQconnect UQ Organisational Unit Broadband Plans

1. An Activation Fee applies to all plans. A minimum contract period of 3, 6 or 12 months, applies to all Broadband Classic plans.  All monthly fees associated with these services, are to be received via automatic journal transfer.  You must nominate the appropriate funding account on your application form. One-off fees, such as the Activation fee, Transfer fee, Rapid DSL Transfer fee, Disconnection fee, Relocation fee and Line Speed Change fee are payable up front with your application.   All ongoing monthly fees are payable in advance in order to continue your service.  Eftpos, cheque (payable to 'UQconnect'), money order, cash, RIDS or credit card payments (Mastercard/Visa) are accepted.
2. Broadband Classic plans only: If you are eligible for Rapid DSL Transfer, a 'Churn Fee' (Rapid DSL Transfer) of $65 is payable.  You will not be charged the 'Activation Fee'.  No fee is charged by UQconnect should you choose to transfer your service away from UQconnect to a new provider.
3. Broadband Plus plans only: If you are eligible to transfer your service (from another provider) to UQconnect, a 'Transfer Fee' of $150 is payable.  You will not be charged the 'Activation Fee'.  No fee is charged by UQconnect should you choose to transfer your service away from UQconnect to a new provider.  A 'Transfer Fee' also applies to customers applying to upgrade their UQconnect aDSL1 (Broadband Classic) service to an aDSL2+ (Broadband Plus) service.
4. Broadband Classic plans only: Cancellation of a 3 or 6 month contract prior to the contract end date, will incur a 'Disconnection Fee' of $99.09. Cancellation of a 12 month contract requires full payment of the balance of monies owing up to your contract end date.
5. All Broadband Classic and Broadband Plus plans include Back-up Dial-up, 50MB Disk Space, 1 full (primary) email and up to 10 FreEmails
6. Speeds are presented in downstream/upstream format, e.g. 256/64 represents up to 256kbps downstream/64kbps upstream (kbps = kilobits per second).
7. If you exhaust your download before the end of the month, then your speed will be shaped to 64k but you will still have access to the Internet. To return to full speed before the end of the month, you can purchase a one-off block of additional download quota , valid for 120 days from date of activation.
8. Should you wish to upgrade your service during your contract period, you will be charged the applicable pro-rata costs, which are payable in advance. Please contact UQconnect to make these arrangements. Downgrade of your service can only take place at time of invoicing and you should contact UQconnect to make these arrangements, prior to paying your invoice. NB. Payment of an invoice constitutes acceptance or the service purchased and any associated terms and conditions.
9. IP Address.  
   • Ports blocked for security reasons. Port 25, 69, 135, 137, 138, 139, 161, 444 (incoming only) , 445, 593, 1434.
10. Broadband Classic plans only: Requests to change the speed of your plan, will incur an 'ADSL Line Speed Change' fee of $45.45.  Requests to change the location of the site (ie if you move houses), while retaining the same phone number, will incur a 'Relocation Fee' of $117.27.  A 'Disconnection Fee' of $99.09 is charged, if you change your ADSL telephone number, change name of voice lessee or for cancellations of voice lessee.
11. Broadband Plus plans only: Requests to change the location of the site (ie if you move houses), while retaining the same phone number, will incur a new 'Activation Fee' of $175.00.  If you change your telephone number, change name of voice lessee or cancel voice lessee, a new 'Activation Fee' of $175.00 is charged.
12. Broadband Classic plans only: Where a customer moves home within the initial six month contract period, and ADSL is not available in the new location, a 'Disconnection Fee' will be charged. If the service is cancelled after the initial six month contract period ends, no 'Disconnection Fee' is charged.
13. UQ Organisational Units are not required to pay GST, where payments are received by journal transfer or RIDS.  All prices quoted exclude GST.  Payments made by any method other than journal transfer or RIDS, attract GST.
14. You are not entitled to a refund of any fees paid, should you choose to cancel your service prior to the end of your payment period.
15. 8000/384 kbps service is offered on the basis that the line speed achieved is offered on a best effort, no guarantees basis, up to a maximum possible speed of 8 megabits downstream and 384 kilobits per second upstream. Speeds above 1500 kbps are dependent on many factors including, but not limited to, line quality and the distance from the exchange.
16. Business Rules for UQ accounts

ADSL Service Options and Charges

Additional information

• ADSL setup guides
• Terms and Conditions
• Dial-up Fair Usage
• Privacy Policy
• Email Etiquette
• Take Down Notices

UQconnect ADSL Add-ons

We offer customers a number of add-ons to our accounts. They allow you to customise your ADSL account with extra features to suit your Internet requirements.

Choose an add-on to find out more details:

Still unsure about which product is best for you? Then please call us on 07 3365 6000 or 1300 738 082 (Australia-wide).